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Contact and help

Stuck somewhere?
Start here.

Short routes and support information for the most common topics.

?

Find a quick answer.

Search for questions about saving, photos, templates and the assistant.

Browse the questions ↗PDF

Check your output.

Follow the steps for print settings and page layout.

Open the PDF guide ↗◈

Know your data.

Where is your information kept and what does the assistant use?

Read about data use ↗
DIRECT CONTACT

You can write to us.

It helps if you describe the problem, the browser you use and the steps that led to it. Do not include private CV details or ID documents in your message.

[email protected] ↗

If you run into a problem

  1. Copy any text you do not want to lose or save your PDF.
  2. Note the error message and the step at which it appeared.
  3. Back up your records before deleting browser data.

What should you include in a help request?

Write the address of the page, the browser you use, the type of device and the steps that caused the error. State the result you expected and the one you saw separately. If you add a screenshot, hide the phone number, address and other personal details in the CV. Do not send passwords, API keys or ID documents.

Sample message

“Subject: Page overflow in the PDF output. Template: Minimal. Browser: Chrome. Steps: I added two jobs and pressed Download PDF. Expected: the Education heading on the same page as its description. Seen: the heading stayed on the previous page.” You can add your own device and action details to this example.

Quick ways to a solution

  • PDF problem: follow the output checklist and check the paper size and margins.
  • Assistant problem: note the error message and continue in the Edit by hand tab without losing your details.
  • Saving problem: make sure you use the same browser and the same site address. Back up your text or PDF before deleting site data.

About support

Where can I write?

You can use [email protected] for support and content corrections. Describing the problem is usually enough; there is no need to send your whole CV file.

How long until I get a reply?

There is currently no announced response time or round-the-clock support commitment. For an urgent application you can use the existing guides and the manual editing option.